Our Payment Policies

Thank you for shopping at PhysiPole Studios.
A minimum 50% deposit is required to book your place in any course. Cancellation within 8 days of your course commencing will result in loss of the deposit. Full payment of your class is due by your first course otherwise you may be refused entry into the class.
Once the term has commenced courses are non-refundable and payment is due in full regardless of attendance.
Please choose a time and day that will suit you from week to week, we do offer make up classes for an additional payment of $10 if you attend the make-up session within a week of the missed class. Cancellation of a course once the first class of that course has commenced will result in no refund and the course must still be paid in full.
Please refer to your local studios Early Bird Incentive Offer for terms and conditions of the offer.
Payment can be made via our online booking system or in person at your studio. We offer the following payment options: Cash, Eftpos, Visa, Mastercard, PayPal and Oxipay*. (Please note that Cash, Eftpos and Oxipay are available in person at the studio only. Not online) *Credit Provided by Oxipay Pty Ltd. Terms, conditions and lending criteria apply. See www.oxipay.com.au for details.
Please note that if you book in for a casual class or private lesson and cancel within 24 hours of the class, payment is still due in full. Booking a place and not attending will also still require full payment.
All workshops or specialist classes will need to be booked and paid in full prior to the date of the workshop/class and are non-refundable. Hens Parties require a 50% deposit to be paid online or in studio at the time of booking. The remaining balance is to be paid the day of the party or prior. Changes in participant numbers must be notified at least one week prior to the party date, to allow for price changes. Any decrease in numbers or cancelation after one week prior will still incur original fee.
Gift Vouchers are not redeemable for cash.

PRODUCTS

If you are not entirely satisfied with your product purchase, we're here to help. Refunds/returns will not be offered for change of mind purchases.

RETURNS

You have 14 calendar days to return a product from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.