Payment Policies

Our Payment Policies

**If you have an online payment scheduled or complete an online payment and there are not enough funds available an $8.80 dishonour fee will be incurred from the payment gateway provider, please ensure before completing any online payment you have the correct funds before hitting proceed.**

 

CLASSES

Thank you for shopping at PhysiPole Studios. 
A minimum 50% deposit is required to book your place in any course, failure to do so within 48 hours will result in your spot being cancelled.

Cancellation within 8 days prior to your course commencing will result in the loss of the deposit. All outstanding payments are due by your first class otherwise you may be refused entry into the class. Once the term has commenced courses are non-refundable and payment is due in full regardless of attendance. 

Please choose a time and day that will suit you every week as you are locked into that timeslot for the 8-week period. If you are unable to make it one week, subject to class availability for an additional payment of $15 you can attend another class within a week of the missed class.

If your course fees are not paid by the end of week 1 of the new term you will incur a one-off 10% administration fee off the total amount owing.

Please refer to your local studio’s Early Bird Incentive Offer for the terms and conditions of the offer.

Payment can be made via our online booking system or in person at your studio. We offer the following payment options: Cash, Eftpos, Visa, Mastercard, and Online Payments *. (Please note that Cash, and Eftpos are available in person at the studio only. Not online) If you have an online payment scheduled or complete an online payment and there are not enough funds available an $8.80 dishonour fee will be incurred from the payment gateway provider, please ensure before completing any online payment you have the correct funds before hitting proceed.

 

Casual classes or private lessons require full payment to secure your spot and have a 24-hour cancellation policy, if a class is cancelled within 24 hours of your booking or a no-show you will still be required to pay the full amount and no refund will be given.

Functions require a 50% deposit to be paid online or in-studio at the time of booking failure to do so within 48hrs will result in your booking being cancelled. The remaining balance is due by the booking date, changes in participant numbers must be notified one week prior to the booking to allow for planning, failure to do so within the timeframe may result in the request being denied or a loss of funds being returned if participant numbers have fallen to the below price bracket. Cancellation after one week prior to the booking date will still incur the original quoted fee.

Gift Vouchers are not redeemable for cash.

 

PRODUCTS

If you are not entirely satisfied with your product purchase, we’re here to help. Refunds/returns will not be offered for change-of-mind purchases, any faulty goods will be replaced or refunded only if unable to be replaced.  

You have 14 calendar days to return a product from the date you received it, to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have the receipt or proof of purchase. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.